About Brand Tickets

Tickets is where support requests from your franchisees land inside Franchise Systems Ai (FS Ai).

When a franchisee submits a ticket to your brand, it appears here for your team to see and work.

Where to find it

Go to Operations → Tickets.

If no franchisee has submitted a ticket yet, the page shows an empty state: "No tickets yet." Franchisees' tickets to this brand appear here once submitted.

Reading the tickets table

Each ticket is a row with these columns:

Subject: what the franchisee's ticket is about.

Submitted by: which franchisee raised it.

Status: where the ticket stands, for example "In progress".

Priority: how urgent it is, for example "Normal".

Category: what area the ticket falls under, for example "Real Estate".

Assignee: who on your team is handling it.

Updated: when the ticket last changed.

What this gives you

The Tickets table is your single view of every support request franchisees have raised with your brand, with enough at a glance to see what's open, how urgent it is, and who owns it.