How to Update Your Payment Method

Franchise Systems Ai (FS Ai) uses Stripe to handle billing and payment processing. You can update your payment method directly from the dashboard.

Prerequisite: You must be an organization Admin with Billing Access to manage payment methods.

How to Update Your Payment Method

1. Click your profile picture at the bottom of the sidebar and select Settings.

2. Under Organization, go to the Billing page.
3. If you belong to multiple organizations, select the organization whose payment method you want to update.

4. Click Open Billing Management at the bottom of the page.

5. This opens the Stripe billing portal in a new tab. From here you can add a new card, update your existing payment method, or switch to a different payment option.
6. Once you have made your changes in Stripe, close the tab. Your updated payment method will be reflected in the dashboard.

Who Can Manage Payments

Only users with both Admin access and the Billing Admin toggle enabled can access the Billing settings page and manage payment methods. If you do not see the Billing option in your settings, contact your organization admin to request billing access.

Payment Method Requirements

Your organization must have an active payment method on file to maintain your subscription. If your payment method is missing or invalid, FS Ai may prompt you to add one before you can continue using certain features.