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NEW Getting Started - Operator

Troubleshooting Login and Access

Most first-time sign-in problems in Franchise Systems Ai (FS Ai) come down to your browser, a saved session, or an unfinished setup step rather than your account itself.

This article walks through the checks that resolve the most common cases, in the order worth trying them.

Start at the sign-in page

The sign-in page is always the same: https://app.franchisesystems.ai.

To sign in, enter your email and password, then click Sign In.

If you are not sure your password is correct, click Forgot Password? below the password field to reset it, then try again with the new password.

FS Ai brand dashboard sign-in page, showing the email field, password field, Forgot Password link, and Sign In button

If nothing happens when you click Sign In

If the Sign In button does not respond, or the page seems stuck, a browser extension is the usual cause.

Sales, prospecting, and email extensions (the kind that overlay contact data on web pages) can interfere with the sign-in form.

Work through these in order:

  1. Open a private or incognito window and try signing in there. Extensions are disabled by default in incognito, so this isolates the problem quickly.
  2. If that works, go back to your normal window and disable your browser extensions, especially any sales or email prospecting tools.
  3. Sign in again with the extensions turned off.

If the screen keeps reloading or flickering

A login page that loops, blinks, or keeps redirecting is almost always a stale saved session in your browser.

  1. Try a hard refresh first. It reloads the page without using anything saved in your browser cache.
    • Mac: press Cmd + Shift + R
    • Windows: press Ctrl + Shift + R

  2. If that does not fix it, clear your cookies and cache for the FS Ai site only, not your whole browser.

    Chrome: click the site info icon to the left of the address bar, select Site settings, then Clear data. This clears saved data for franchisesystems.ai without touching other sites.

    Safari: open Safari's Settings, select the Privacy tab, then Manage Website Data. Search for "franchisesystems.ai" and click Remove.

  3. Close and reopen the browser.

  4. Load the sign-in page again and sign in.

Trying a private or incognito window also works here, since it starts with no saved session.

Finish an incomplete calendar connection

This section is for after you have successfully signed in. If you cannot get past the sign-in page at all, use the steps above first.

If you started connecting a calendar during setup but did not finish, here's how to complete it.

  1. Click your profile picture at the bottom of the sidebar and select Settings.
  2. Under the Account group, open Calendar & Scheduling.
  3. On the Calendars tab, check whether your calendar shows as Connected.
Calendars tab on the Calendar & Scheduling page, showing a connected calendar with the Primary and Connected badges
  1. If it does not, click Connect calendar and complete the authorization in the popup that opens.

See How to Connect Your Calendar for the full walkthrough.

Still locked out?

If none of these steps get you in, email the Franchise Systems Ai support team at support@franchisesystems.ai with the email address on your account and a short description of what you see. They can check your account status directly.

Next steps

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